Refund and Returns Policy

Return Policy

You can contact us at 857-333-2172 or 781-353-4530 or email us at to begin a return. Please include the items you intend to return in the subject line and provide your order number to make the return procedure as simple as possible. If approved, we’ll give you a return mailing label via email and directions for sending your goods. We won’t accept items sent back to us without requesting a refund.

Please be aware that the costs of returning your order are your responsibility.


Once we’ve received your delivery and examined the returned goods, we’ll refund your order. If accepted, we will send you a confirmation email and immediately reimburse your purchase using the original method. Please be aware that processing and posting the refund by your bank or credit card provider may take some time.

Please be aware that we do not reimburse shipping costs for returns or canceled goods once they have been shipped.


Damaged Products

Please check your order when it arrives, and get in touch with us immediately if anything seems odd, damaged, or defective. Products that are damaged during shipment are frequently a result of rough handling, and shipping companies can recover their losses with enough proof.

You can make a damaged package claim with the delivery provider if you want to get a refund for the damaged goods. Send us an email at with your order number, a description of the damaged or missing products, and, if appropriate, a photo of the products if you would like to obtain a replacement or your missing item.

Exchange Items

Our store needs to return the exchanged item to the warehouse and make a separate order for the new item after we receive and accept the exchanged one. Please be aware that the item must be brand-new and unopened to be eligible for exchange. A sale period’s purchases are not eligible for exchanges or returns. Any shipping costs are your obligation to cover.

Please email us at with your order number and the item you desire to exchange if you decide to move forward.

Non-returnable items and exceptions

Unfortunately, we cannot accept returns on items that have been opened, on sale, or were packaged in aerosol cans.

Privacy Policy for DarlineLuv

DarlineLuv is accessible from One of our main priorities is the privacy of our visitors. Therefore, this Privacy Policy document contains information collected and recorded by DarlineLuv and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities. It is valid for visitors to our Website regarding the information they share and collect in DarlineLuv This policy does not apply to any information collected offline or via channels other than this Website.


By using our Website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information you are asked to provide, and the reasons why you are asked to provide it, will be clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and attachments you may send us, and any other information you may provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our Website
  • Improve, personalize, and expand our Website
  • Understand and analyze how you use our Website
  • Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Log Files

DarlineLuv follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. Instead, the information is for analyzing trends, administering the site, tracking users’ movement on the Website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, DarlineLuv uses ‘cookies.’ These cookies store information, including visitors’ preferences and the pages on the Website that the visitor accessed or visited. In addition, the information is used to optimize the users’ experience by customizing our web page content based on visitors browser type and other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of DarlineLuv

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements and links on DarlineLuv, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and personalize the advertising content you see on websites you visit.

DarlineLuv has no access to or control over third-party advertisers’ cookies.

Third-Party Privacy Policies

DarlineLuv’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about opting out of specific options.

You can choose to disable cookies through your browser options. It can be found on the browsers’ respective websites to know more detailed information about cookie management with specific web browsers.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, US consumers have the right to:

  • Request that a business that collects a consumer’s data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business deletes any personal data about the consumer a business has collected.
  • Request that a business that sells a consumer’s data not sell the consumer’s data.
  • If you make a request, we have one month to respond to you. Please contact us if you would like to exercise any of these rights.

GDPR Data Protection Rights

We want to ensure you are fully aware of your data protection rights. Therefore, every user is entitled to the following:

  • The right to access – You have the right to request copies of your data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your data under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict processing your data under certain conditions.
  • The right to object to processing – Under certain conditions, you have the right to object to our processing of your data.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. Please contact us if you would like to exercise any of these rights.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, monitor, and guide their online activity.

DarlineLuv does not knowingly collect personally identifiable information from children under 13. However, suppose you think your child provided this information on our Website. In that case, we strongly encourage you to contact us immediately, and we will do our best to remove such information from our records promptly.